Shipping policy

Last updated: November 11, 2026

Thank you for shopping at Borlic. This policy outlines how we ship your order, associated costs, and what to expect after your purchase.

Order Processing

Unless stated otherwise on our site, orders are processed within 1 business day (excluding holidays).

Orders placed after 12:00 PM (noon) or on weekends and holidays may begin processing on the following business day.

You will receive a confirmation email with tracking details as soon as your order has shipped, provided the selected shipping method supports tracking.

Shipping Methods and Delivery Times

We offer two shipping options for our customers:

Free Shipping: Estimated delivery within 8 to 12 business days.
Express Shipping: Estimated delivery within 5 to 8 business days.

Delivery timeframes are estimates, not guarantees, and begin from the date of dispatch. These estimates may be subject to carrier delays, customs inspections, weather events, or circumstances beyond our control.

Shipping Costs

Free Shipping: Available at no cost for your order.
Express Shipping: Calculated and displayed at checkout based on destination and package weight.

All applicable rates are shown before you complete your purchase.

Customs, Duties, and Taxes (United Kingdom)

For orders shipped to the United Kingdom, import duties, taxes, and related fees may apply:

When applicable, these charges are calculated and collected directly at checkout. If collected, they will be itemized prior to finalizing your order.
If not collected at checkout, these fees may be due before or upon delivery and are the customer’s responsibility, unless explicitly stated otherwise.
Additional import duties, customs tariffs, VAT, brokerage fees, or carrier disbursement charges may be assessed upon arrival in the UK by HM Revenue & Customs or the carrier. These charges remain the responsibility of the customer unless prepaid at checkout.
Customs processing may impact delivery times. We advise checking local import guidelines before placing an order.

Customs, Duties, and Taxes (European Union)

Orders shipped to European Union member states may be subject to VAT, customs tariffs, import taxes, and carrier handling or brokerage fees:

Where available, applicable import taxes and fees will be calculated and displayed at checkout before order confirmation.
If the checkout indicates that duties are prepaid (DDP), your order will be delivered without additional import fees due upon arrival.
If duties are not prepaid at checkout, you may be required to pay VAT, customs duties, import fees, or carrier handling charges prior to or at delivery.
Import charges are determined by EU customs authorities and/or the shipping carrier based on destination country, HS product classification, order value, country of origin, and transport method. Customs inspections may impact transit times.

Order Tracking

Once dispatched, we will send a shipping confirmation email containing a tracking number and link, where applicable. Please allow adequate time for tracking details to update on the carrier's portal after issuance.

Shipping Destinations

We currently ship to the United Kingdom.

International shipments may be subject to customs duties, taxes, regulatory fees, and clearance delays. Any applicable fees collected at checkout will be clearly displayed before you complete your purchase.

Address Accuracy

Please verify your shipping address carefully during checkout. If you notice an error, contact us immediately so we can attempt to correct it before dispatch.

Lost, Damaged, or Delayed Packages

If your order is lost in transit, arrives damaged, or encounters severe delays, please contact us promptly so we can coordinate support and claims with the carrier.

Order Changes and Cancellations

Need to adjust or cancel your order? Reach out as soon as possible. We can generally accommodate modifications before dispatch; once an order has been fulfilled and handed over to the carrier, changes cannot be made. Where applicable, refunds for eligible cancelled or delayed orders will be promptly credited to the original payment method.