Refund policy
Last updated: November 11, 2026
Returns
Return eligibility depends on the items in the order.
When returns are accepted, items must be returned in the same condition as received, unworn or unused, with tags, and in their original packaging, or as specified in the return instructions. Your refund may be reduced if the item has been used, damaged, or handled beyond what is necessary.
Please contact us to learn about return options and how to start the process.
How to Start a Return
Acceptance of return or cancellation requests is subject to the terms above and statutory rights under applicable law.
Please contact us before returning an item.
Unless otherwise stated by us or required by applicable law, return shipping costs for buyer's remorse/change of mind are your responsibility.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if any item is defective, damaged, or if you received the wrong item.
Exceptions and Non-Returnable Items
Certain items may not be eligible for return, as stated in the return terms above, on the product listing, on the website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Please contact us to inquire about exchange options before returning your item.
European Union Returns and Cancellations
If you are a consumer in the European Union and purchase goods online, you have the right to cancel your order within 14 days of receiving the products, for any reason, unless an exemption applies.
After notifying us of your wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days of being informed of the cancellation; however, we may withhold the refund until we have received the goods back or received proof of return shipment.
For eligible cancellations, we will refund the purchase price and standard delivery costs, provided you paid for delivery. We are not required to refund any supplementary costs paid for express or premium delivery exceeding standard delivery costs.
To request a return, follow the instructions above under "How to Start a Return." To request a cancellation, please contact us.
United Kingdom Returns and Cancellations
If you are a consumer in the United Kingdom and purchase goods online, you have the right to cancel your order within 14 days of receiving the products, unless an exemption applies.
After notifying us of your wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days of receiving the returned goods or proof of return shipment.
For eligible cancellations, we will refund the purchase price and standard delivery costs, provided you paid for delivery. We may not refund any supplementary costs paid for express or premium delivery exceeding standard delivery costs.
To request a return, follow the instructions above under "How to Start a Return." To request a cancellation, please contact us.
Refunds
We will notify you once we receive and inspect your return to let you know whether the refund was approved. If approved, the refund will be issued to your original payment method, unless stated otherwise. Your bank or payment provider may require additional time to process and post the refund.
If you have not received your refund within a reasonable timeframe following approval, please contact us.
This policy does not limit any statutory rights you may have under applicable consumer protection laws, including rights that apply if goods are faulty, not as described, not delivered within the agreed or required timeframe, or otherwise fail to conform to applicable law.
Contact
To request a cancellation, start a return, inquire about an existing return, ask about an exchange, or report damaged items, please contact us at agtbebranding@gmail.com or use the details provided in our Contact Information Policy.